Terms

Draft for review by a lawyer. Last updated 13 November 2026.

These terms are the agreement between Mentoria Inn and the family of each student. By accepting them in the portal, the guardian agrees for themselves and their child.

Accounts

• Each student has a Student ID and each guardian a Parent ID or email. Keep passwords private.
• A student or guardian account can be signed in on up to two devices at a time; signing in on another device signs out the oldest.
• Tell us at once if a phone is lost or an account may be misused. We can sign it out everywhere.

Classes

• Classes run at the times on your timetable, in Pakistan time, shown in your own time zone.
• Students join on time with a working microphone. A student who joins very late or leaves early may be marked late or absent.
• Online classes are recorded for revision and safeguarding. Recordings are not to be downloaded, copied or shared.
• Make-up classes: when the teacher misses a class, we always arrange a make-up. When a family gives the notice set out in our policy, we arrange one; without notice, the class counts as taken.

Contact outside the platform is not allowed

• Students, guardians and teachers must not share phone numbers, emails, social media or meeting links, or arrange lessons privately.
• Our filter hides contact details, and recordings and pictures are checked for them overnight.
• A confirmed case leads to a warning; repeated cases can end the service. Teachers face their own penalties, up to removal.

Fees

• Fees are billed monthly in advance on a voucher and are due on the 10th of each month.
• After a reminder and a warning, an unpaid account may be locked 15 days after the due date until it is paid.
• Unused months paid in advance are refunded; the current month is not.
• Discounts, scholarships and referral rewards follow the published rules and can change with notice.

Behaviour

Be respectful in classes and chats. Bullying, harassment, cheating and sharing others' work or recordings are not allowed. We may pause or end an account for serious or repeated problems, after telling the guardian.

Our materials

Notes, worksheets, tests, recordings and the platform belong to Mentoria Inn or its teachers. They are for the student's own study only.

Availability

We work to keep the platform running and make up classes lost to our own outages. We are not responsible for a family's internet, power or devices.

Limits

To the extent the law allows, our responsibility is limited to the fees paid for the affected month. Nothing in these terms removes rights you have by law.

Ending the service

Either side can end the service with one month's notice through the coordinator. Refunds follow the fee rules above.

Law

These terms are governed by the laws of Pakistan, and the courts of Islamabad decide disputes (to be confirmed by our lawyer for families abroad).

Changes

We will tell guardians before changing these terms. If you do not agree, you can end the service.