Safeguarding

Draft for review by a lawyer and our safeguarding lead. Last updated 13 November 2026.

Every child at Mentoria Inn has the right to learn safely, online and at our centre. This policy sets out how we prevent harm and what we do when there is a concern.

Who to contact

  • Safeguarding lead: [name to be added], reachable at [phone to be added] or mentoriainn@gmail.com.
  • Any coordinator can take a concern and passes it to the safeguarding lead the same day.
  • If a child is in immediate danger, call the police (15) first.

How we prevent harm

  • Every online class is recorded and labelled as recorded. Coordinators can observe any live class without being seen.
  • Teachers and families talk only through Mentoria Inn. Contact details are hidden and filtered, and recordings and pictures are checked overnight for them.
  • In group classes, students' cameras stay off; only the teacher may use video. One-to-one video is limited and recorded.
  • Teachers never meet students privately, online or in person, outside scheduled classes.
  • Screenshots are blocked in the phone app during classes, meetings and chats.
  • Staff are checked before they start (identity, references and, where possible, a police certificate) and complete safeguarding training before teaching and every year.

Signs of a concern

Changes in behaviour, a child saying something worrying, a teacher asking for private contact, inappropriate messages, or anything that makes you uneasy. You do not need proof to raise a concern.

What to do

  • Listen, stay calm and do not promise to keep a secret.
  • Write down what was said or seen, with the date and time, in the child's own words.
  • Tell the safeguarding lead at once. Do not investigate yourself or contact the person concerned.
  • Families can raise a concern through a complaint in the portal or by calling the safeguarding lead.

What we do

  • The safeguarding lead reviews the concern and any recordings within one working day.
  • Where a child may be at risk, we act straight away: we may pause a teacher, remove access, and inform the guardian and, where needed, the police or child protection services.
  • We keep a confidential record of every concern and what was done.
  • A teacher with a confirmed safeguarding concern is removed and not re-employed.

Review

This policy is reviewed every year and after any serious incident.