Privacy

Draft for review by a lawyer. Last updated 13 November 2026.

Mentoria Inn ("we") teaches O Level, A Level, IGCSE, IB and MYP students online and at our centre in G-9/3, Islamabad. This policy explains what we collect about students and their families, why, who can see it, how long we keep it, and your choices. Most of our students are children, so we collect as little as we can and a guardian makes the decisions for a child under 18.

Who is responsible

Mentoria Inn, G-9/3, Islamabad, Pakistan. Contact us about your data at mentoriainn@gmail.com or through your coordinator.

What we collect

• Student details: name, date of birth, school, curriculum, level, subjects, time zone and country.
• Guardian details: name, email address and phone number.
• Learning records: timetable, attendance and lateness, homework, test answers and marks, teacher remarks, progress reports, predicted and target grades, ratings a student gives after class.
• Classes: audio of online classes, the shared whiteboard, the class chat, and video when a video call is used. Parent-teacher meetings are recorded in the same way.
• Messages: chats with teachers and coordinators, questions, requests and complaints, and files or pictures you send.
• Fees: vouchers, payments, receipts and any payment proof you upload. We do not store card numbers.
• Account security: when and from which device you sign in, your IP address, and a log of important actions.
• Staff: identity, contract, pay and HR records for teachers and staff.

Why we use it

• To teach: run classes, set and mark work, report progress and arrange make-up classes.
• To keep families informed: reminders, alerts, reports and receipts.
• To keep children safe: recordings and a contact filter protect students and teachers (see below).
• To run the institute: fees, pay, quality checks and planning.

We rely on the guardian's consent for recordings and on our agreement with the family for the rest. We never use your data for advertising, never sell it and use no advertising trackers.

Keeping children safe

• Classes are recorded, and every recording is labelled so that everyone knows.
• Teachers and families talk through Mentoria Inn. Phone numbers, emails and social accounts are hidden from teachers and are filtered out of chats, class chat, homework and the whiteboard.
• Each night an automatic check reads the speech in class and meeting recordings, handwriting on the whiteboard and text in pictures, looking only for contact details. A possible match is shown to a coordinator, who decides what to do. Nothing else is done with these readings.
• Our phone app blocks screenshots in classes, meetings, resources and chats, and notes when one is attempted on an iPhone.
• Coordinators can observe a live class without taking part, to check quality and safety.

Who can see it

• The student and their guardian see the student's own records. Classmates' names are never shown to families.
• A teacher sees what they need to teach their own students, never their contact details.
• Coordinators see the students in their sections; managers and accountants see what their role needs; the super admin sees everything.
• Recordings are watched only by the student and guardian (once released), their teacher, coordinators and the super admin. Parent-teacher meeting recordings are for staff only.

Services we use

We use trusted services to run the platform, under agreements that protect your data:

• Our own server in the United Kingdom (Hostinger) for the website, app and database.
• Google Drive (Google) to store older recordings and backups.
• An email service to send emails, and Expo, Google Firebase and Apple to deliver phone notifications.
• A speech-to-text service for the nightly safety check, and an error-tracking service that receives technical errors with personal details removed.

Some of these keep data outside Pakistan. We choose providers with strong security and send them only what the task needs.

How long we keep it

• Enquiries from families who do not enrol: 12 months.
• Families who only had a demo class: 12 months after the demo.
• Demo class recordings: 3 months.
• Class video: 6 months. Class audio, whiteboard and chat: 2 years.
• Student records after a student leaves: as long as needed for certificates, results and the law, then deleted.
• Fee, pay and accounting records: as long as tax law requires.

These limits are applied automatically.

How we protect it

Contact details are encrypted. Staff sign in with two-step verification. Every account is limited to a few devices, and a sign-in from a new device is reported to its owner. Files and recordings are served through links that expire within minutes. We keep daily encrypted backups and test restoring them.

Your choices and rights

• See, correct or download your family's data: ask your coordinator.
• Delete your account and data: use the Delete account page on our website or the app, or email us. Some records may be kept where the law requires it.
• Withdraw consent to recording: tell your coordinator. Online classes cannot run without recording, so we will discuss onsite classes or ending the service.
• Complain: contact us first; you can also contact the data protection authority where you live.

Cookies

We use one cookie to keep you signed in, and the browser's storage to remember your theme. No advertising or analytics cookies.

Changes

We will tell guardians in the portal and by email before an important change to this policy.